From river to you

What exactly is the process, when ordering ice? And how do I handle it, once it arrives? Here we answer the most common questions.

I want to buy ice from you. How do I do this? Great news! Perhaps you already have an idea of what you want to do – a grand piano of ice, a car frozen in ice or something completely different? We also have a wide range of products ready to order, everything from drinking glasses to bar modules. Whether you have an idea of your own, or want to pick something from our range, just let us know and we’ll help you.

How are the blocks produced? At our warehouse we have some 4,000 tons of natural ice from the Torne River. We normally use blocks measuring 2x1x1 meters, but we can also make “snice” – a combination of snow and ice. For instance if we’re installing a 5-meter Christmas tree in Copenhagen, we prepare all the pieces at our production facility in Jukkasjärvi. We mark and pack them in protective plastic on pallets and deliver them straight to the destination, where our team assembles them into the finished product.

What information do you need from me? To realize your ideas, and to meet – and hopefully exceed – your expectations, we do require some information from you. Firstly, a description of your idea – when, where and how you want the ice, in what context it is to be used, whether it’s in- or outside, and how much ice you want.

Can you deliver ice to the other side of the world? Anywhere in the world, at any time of year, we can deliver our ice. For more distant destinations it goes by frozen transport to Gothenburg, and then onward by ship. Anything is possible!

How sustainable is your production? Our ice and our production are highly sustainable, which is very important to us. Natural ice requires basically no energy when it’s produced and transported, because we harvest it straight from the Torne River and ship it in returning frozen transport. Plus, all the ice we don’t use simply melts and seeps back to the Torne River – so there’s no waste. That’s why we sometimes call it n-ice.

How do I receive the ice? Normally the ice is delivered in a truck with a tailgate lift. You can then use a pallet truck to put the ice in place. Larger volumes can require a
forklift with a capacity of 2.5 tons. Make sure that the location can withstand the ice’s weight and that the surface is level, whether in- or outside.

How do I take care of the ice, once it’s on site? This is easier than you might think. When you place your order from us, you get all the information you need to make sure the ice lasts as long as possible. It’s important to keep the ice away from air conditioning and heat-emitting light sources. If it has to last for several days, you could add a thermal cover, to protect it when it’s not in use. The cover slows the melting process and can be ordered together with the ice.

What do I do with the ice when the event is finished? When the event is finished  you leave the ice in a place where it can melt. If you have used our drain containers,
we return them to Jukkasjärvi.

It never gets colder than -5 to -8 C

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