Best Rates Online
Thanks to our pricing policy you always save when booking your rooms on icehotel.com. Should you book rooms through our website and find better rates through another website, we apologize and will refund you the difference.
This is how it works
1. Book your rooms at icehotel.com
2. If you find a better rate within 24 hours of booking at another website, email us a link with the details; [email protected]
3. You’ll hear from us within 48 hours.
Best rate guarantee full terms and conditions
The best rate guarantee is valid for bookings made at www.icehotel.com where an identical room is sold at a lower rate on another website.
This means the best rate guarantee is for
– Same room type
– Same date
– Same currency
– Same number of guests
– Same number of nights
– Booking at www.icehotel.com
The best rate guarantee is not valid for
– Contract or non-public rates including but not limited to group rates, package rates, campaign rates or partner rates.
– Bookings for more than 6 rooms.
– Outdated rates, including rates that have been locally stored on your computer (cache).
– Bookings made to ICEHOTEL via telephone or email.
– Combination with other offers.
General payment and cancelation terms apply. Please note if you amend or cancel your booking, the price is no longer applicable, meaning the best rate guarantee is lost. These rules may be subject to change. It is the terms that are published at the time of booking that apply.
If you find a better rate elsewhere, your email to us should include
– Your reservation number
– First and last name
– Arrival date
– Departure date
– Which date you found the better rate
– What time you found the better rate
– The price on our site (in SEK)
– The price on the other site and the currency in which it is displayed
– URL/link to the website where you found the rate
– Telephone number