Privacy policy
At ICEHOTEL handle your personal data in various contexts, e.g when you order services from us, stay overnight at our hotel, use services we provide and in other contexts. In our privacy policy you will find information about our processing of personal data. Below you will also find contact details if you have questions or if you want to request access to information.
Personal data controller for your personal data
Our company ICEHOTEL AB, org.nr 556234-7426, phone +46 980 668 00, e-mail [email protected] is responsible for the processing personal data in systems for booking, invoicing and hotel operations. We are also responsible for the processing of our markerting and sending of e-mails to our customers and other contacts.
Processing of personal information related to booking overnight accommodation and stay
In connection with any booking made by you or others on your behalf, we process personal data that we need to be able to fulfill the agreement on booking and purchasing services. This refers to information that you have provided to us directly or that you have provided to us via a travel agency or an agent. We treat e.g. information regarding your identity, your contact details and your payment information. In some cases we save your passport number. In addition, we process other information about allergies or special requests regarding your stay. We register all purchases and orders you make with us, e.g. spa, restaurant, room service, for us to be able to deliver these services and for you to be able to pay for them.
We process this information as long as it is necessary for fulfilling the booking agreement with you, and as long as applicable laws or regulations requite us to do.
We log in using key cards in out hotel. We do this to counteract and solve crime, and for security, including fire safety. We save the logs for 21 days.
Processing of personal data for marketing purposes
When you subscribe to our newsletter, we save and use your e-mail adress to send you news and offers from us. When you register for our events, we save and use your e-mail adress to send future invitations in accordance with the applicable rules.
We will also use your e-mail adress or telephone number to send you news, offers and invitations in accordance with current customer relations. Our basis for this is the Marketing Act.
We may contact you via social media after your consent in accordance with existing customer relationships. In order to use social media as a communication channel, we must provide your e-mail adress or phone number to the social media. Our basis for this is consent or legitimate interests.
You can withdraw consent that you previously gave us at any time. You can also opt out of receiving marketing according to existing customer relations. You do this by sending an e-mail to [email protected] .
Processing of personal data for development, troubleshooting and security
We process data, including personal data, to troubleshoot and correct errors, to improve our services and technologies we use, and to analyze users and user behaviour. In addition, we process personal data to verify your identity, including verification of identity when using our digital services.
We anonymize data and produce statistics as far as they go but must also process sonal data for development, troubleshooting, statistical or security purposes.
Processing of personal data for other purposes
If you contact our customer service or otherwise contact us with inquiries, we process personal data you provide to the extent necessary to ne able to answer and log your request. The basis for this is legitimate interests, or to be able to fulfill agreement with you, or to answer your requests.
In addition to processing described in our privacy policy or based on your consent, in some cases we may be forced to process personal data when applicable regulations, the Data Protection Regulation and the GDPR, valid authority order to court orders us or allows us to do so.
Disclosure of personal data and statutory treatment
We will not disclose your personal data to third parties without your consent, or without applicable laws, including the Data Protection Regulation and GDPR, a valid authority order or a court allowing or requiring us to do so.
To avoid misunderstandings, we would like to clarify that our data processing fot the processing of data for our own purposes is not considered disclosure.
Your rights
As a natural person, you have a number of rights according to the data protection regulations.
You have the right to request information, correction and deletion of any personal information are processing about you. You also have the right to demand restriction of processing, object to processing and claim the right to data portability.
To excersice your rights, please go to this web page.
We will respond to our inquiry as soon as possible and no later than 30 days.
We will ask you to confirm your identity or ask you to provide further information before we allow you to excercise your rights in this manner. We must do this to ensure that we only provide access to your personal information about you - and not someone who is claiming to be you.
Cookies
We use cookies to improve the user's experience of our webpages.
A cookie is a small text-based data file that is placed on your device (your smartphone, computer or tablet). The cookie helps us to see what type of content and pages are visited on our site. Information stored using a cookie may be things like how the site is used, what type of browser you are using, and which web pages you have visited.
A permanent cookie is left on your device for a certain amount of time. A session cookie is stored randomly in your device's memory while on our website. The session cookie dissappears when you close your browser. We use both permanent cookies and session cookies. Nordic Choice may also use a third party's cookies.
If you do not want our website to place cookies on your device, you can turn off cookies in your browser. Turning off cookies will reduce the functionality of some web pages.
Changes to the privacy policy or treatment
We work continuously with the development and improvement of our services to our customers. This may change the approach or scope of our processing of personal data. The information we provide in this privacy policy will therefor be changed and updated from time to time. We will also change the privacy policy in accordance with new rules or if government practice so requires.
Terms of use for ICEHOTEL Website
Here you will find the terms of use of our website. For questions, please contact customer service, either by e-mail to [email protected] or by phone to +46 980 668 00.
1. Website and its terms
This website is owned and operated by ICEHOTEL. These terms ("terms of use") apply to your use of the website. By visiting and using the website, you are bound by the current terms and conditions of the website. For users who register as a member of the Strawberry members club, the terms of use are the Strawberry Membership Terms, which you will find here. The users undertake not to violate local law by using the website.
2. Change of website and Terms of Use
To improve the user's experience of the website, ICEHOTEL must be able to make changes to it. ICEHOTEL reserves the right, without prior notice, to make any improvements, changes, additions or removal or information on the website that ICEHOTEL considers necessary. Furthermore , ICEHOTEL reserves the right to make changes to the terms of use. The current terms of use will be published on our website. By continuing to use the website after such changes have been published, you accept the changes.
3. Intellectual property rights
All content on the website is owned, unless otherwise specified, by ICEHOTEL. Website content is protected by copyright, trademark and other intellectual property laws. Users are not entitled to use the website's content in any way other than those specified under the terms of use. Unless otherwise specified, reproduction, publications, processing, transfer, storage or other use of the content on the website is prohibited, except with written consent by ICEHOTEL.
4. Hyperlinks
Our website may contain hyperlinks to websites owned and managed by third parties. Your use of such links means that you leave our website. We do not, in any case, control the design of or are responsible for chaneing the content of websites provided by third parties. That we offer such links does not imply that we are responsible for the information, products or services offered through the hyperlinks. As we are not responsible for the handling and privacy of your personal information on third-party websites, we recommend that you read the terms and conditions that apply to your use of such web pages. Use of third-party pages is solely at the user's own risk.
5. Limitation of liability
ICEHOTEL gives no guarantees regarding the website's function or availability. ICEHOTEL does not guarantee that the information available on the website is correct or complete. This includes information about products, services and offers as well as other information stated on the website. ICEHOTEL is not responsible for any direct or indirect damages caused by the site's utilization, or information on the website, to the extent that such liability does not result from the applicable legislation.
6. Safety on the website
ICEHOTEL and our cooperation companies will use the information your provide for transaction on the website. Such information includes credit and debit card information as well as addresses for the deliveries and invoices. ICEHOTEL takes all reasonable steps to protect the information you provide in this area in connection with transaction.